NTISthis.com

Evidence Guide: MSS017005 - Manage a major sustainability non-conformance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS017005 - Manage a major sustainability non-conformance

What evidence can you provide to prove your understanding of each of the following citeria?

Determine extent and nature of non-conformance

  1. Determine commencement, type and expected duration of non-conformance.
  2. Liaise with internal stakeholders to determine impact.
  3. Liaise with value chain members to determine impact.
  4. Determine impact on current operations and order fulfilment.
  5. Determine impact of non-conformance on local community and other stakeholders.
  6. Determine regulatory implications of non-conformance.
  7. Summarise impact on organisation and value chain member’s viability.
Determine commencement, type and expected duration of non-conformance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with internal stakeholders to determine impact.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with value chain members to determine impact.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine impact on current operations and order fulfilment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine impact of non-conformance on local community and other stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine regulatory implications of non-conformance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Summarise impact on organisation and value chain member’s viability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine priorities and actions

  1. Develop possible responses appropriate to the situation.
  2. Determine possible timing of possible responses.
  3. Identify required resources for the responses developed.
  4. Evaluate possible responses and select/short-list responses.
  5. Select response and organise resources, as appropriate.
Develop possible responses appropriate to the situation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine possible timing of possible responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify required resources for the responses developed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate possible responses and select/short-list responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select response and organise resources, as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify information needs

  1. Determine regulatory compliance needs.
  2. Determine the information needs of other stakeholders.
  3. Identify the sources of required information.
  4. Arrange to collect required information.
  5. Report information to stakeholders, as appropriate.
  6. Arrange for updating of information disseminated on a timely basis, as appropriate.
Determine regulatory compliance needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the information needs of other stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the sources of required information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange to collect required information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report information to stakeholders, as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for updating of information disseminated on a timely basis, as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement immediate response

  1. Initiate responses and establish data and other information collection procedures.
  2. Analyse data and other information as it comes to hand.
  3. Determine progress of responses to achieving required outcomes.
  4. Modify responses as required to better achieve desired outcomes.
Initiate responses and establish data and other information collection procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse data and other information as it comes to hand.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine progress of responses to achieving required outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify responses as required to better achieve desired outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan for conformance

  1. Determine root cause of non-conformance.
  2. Determine impacts on sustainability strategy and tactics.
  3. Develop plan to ensure continued conformance.
  4. Initiate implementation of plan.
  5. Monitor implementation of plan and take action.
Determine root cause of non-conformance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine impacts on sustainability strategy and tactics.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop plan to ensure continued conformance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate implementation of plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor implementation of plan and take action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conclude and review response

  1. Conduct a debrief and complete reports, as required.
  2. Evaluate and review response and procedures.
  3. Evaluate and document effectiveness of the response function and its interaction/communication with stakeholders.
  4. Recommend improvements to prevent a recurrence and improve response for other non-conformances.
  5. Communicate reports, as appropriate.
Conduct a debrief and complete reports, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and review response and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and document effectiveness of the response function and its interaction/communication with stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend improvements to prevent a recurrence and improve response for other non-conformances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate reports, as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine extent and nature of non-conformance

1.1

Determine commencement, type and expected duration of non-conformance.

1.2

Liaise with internal stakeholders to determine impact.

1.3

Liaise with value chain members to determine impact.

1.4

Determine impact on current operations and order fulfilment.

1.5

Determine impact of non-conformance on local community and other stakeholders.

1.6

Determine regulatory implications of non-conformance.

1.7

Summarise impact on organisation and value chain member’s viability.

2

Determine priorities and actions

2.1

Develop possible responses appropriate to the situation.

2.2

Determine possible timing of possible responses.

2.3

Identify required resources for the responses developed.

2.4

Evaluate possible responses and select/short-list responses.

2.5

Select response and organise resources, as appropriate.

3

Identify information needs

3.1

Determine regulatory compliance needs.

3.2

Determine the information needs of other stakeholders.

3.3

Identify the sources of required information.

3.4

Arrange to collect required information.

3.5

Report information to stakeholders, as appropriate.

3.6

Arrange for updating of information disseminated on a timely basis, as appropriate.

4

Implement immediate response

4.1

Initiate responses and establish data and other information collection procedures.

4.2

Analyse data and other information as it comes to hand.

4.3

Determine progress of responses to achieving required outcomes.

4.4

Modify responses as required to better achieve desired outcomes.

5

Plan for conformance

5.1

Determine root cause of non-conformance.

5.2

Determine impacts on sustainability strategy and tactics.

5.3

Develop plan to ensure continued conformance.

5.4

Initiate implementation of plan.

5.5

Monitor implementation of plan and take action.

6

Conclude and review response

6.1

Conduct a debrief and complete reports, as required.

6.2

Evaluate and review response and procedures.

6.3

Evaluate and document effectiveness of the response function and its interaction/communication with stakeholders.

6.4

Recommend improvements to prevent a recurrence and improve response for other non-conformances.

6.5

Communicate reports, as appropriate.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine extent and nature of non-conformance

1.1

Determine commencement, type and expected duration of non-conformance.

1.2

Liaise with internal stakeholders to determine impact.

1.3

Liaise with value chain members to determine impact.

1.4

Determine impact on current operations and order fulfilment.

1.5

Determine impact of non-conformance on local community and other stakeholders.

1.6

Determine regulatory implications of non-conformance.

1.7

Summarise impact on organisation and value chain member’s viability.

2

Determine priorities and actions

2.1

Develop possible responses appropriate to the situation.

2.2

Determine possible timing of possible responses.

2.3

Identify required resources for the responses developed.

2.4

Evaluate possible responses and select/short-list responses.

2.5

Select response and organise resources, as appropriate.

3

Identify information needs

3.1

Determine regulatory compliance needs.

3.2

Determine the information needs of other stakeholders.

3.3

Identify the sources of required information.

3.4

Arrange to collect required information.

3.5

Report information to stakeholders, as appropriate.

3.6

Arrange for updating of information disseminated on a timely basis, as appropriate.

4

Implement immediate response

4.1

Initiate responses and establish data and other information collection procedures.

4.2

Analyse data and other information as it comes to hand.

4.3

Determine progress of responses to achieving required outcomes.

4.4

Modify responses as required to better achieve desired outcomes.

5

Plan for conformance

5.1

Determine root cause of non-conformance.

5.2

Determine impacts on sustainability strategy and tactics.

5.3

Develop plan to ensure continued conformance.

5.4

Initiate implementation of plan.

5.5

Monitor implementation of plan and take action.

6

Conclude and review response

6.1

Conduct a debrief and complete reports, as required.

6.2

Evaluate and review response and procedures.

6.3

Evaluate and document effectiveness of the response function and its interaction/communication with stakeholders.

6.4

Recommend improvements to prevent a recurrence and improve response for other non-conformances.

6.5

Communicate reports, as appropriate.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more major non-conformance, to:

define the nature and extent of the non-conformance

develop an appropriate, prioritised set of responses

collect and disseminate relevant information to the stakeholders

implement response(s) to the non-conformance

develop and simulate the implementation of a recovery plan

debrief, capture learnings and make recommendations for improvements to responses.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to respond to and manage a major sustainability non-conformance including knowledge of:

identification of non-conformances and their consequences

prioritisation of business impacts based on key indicators, such as effect on error rates and defects, loss of or delay in supply of materials or components, loss or severe restriction of process capability, loss of transport from or to operational centre or process facility, unplanned increases in costs of materials or services, increases in the cost of finance/capital, sudden change in regulatory requirements

prioritisation of responses based on business and customer needs, such as customer requirements, the philosophies and strategies of the organisation, health, safety and environment (HSE) requirements, delivery, statutory and contractual requirements

negotiation methods

dealing with stress.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Sustainability incorporates all of

survival of the ecology/physical environment (to manage the impact of the business to ensure the survival of the physical environment)

economic viability (efficiency, cost and waste reduction and competitiveness to support survival of the business)

social sustainability (to manage the impact of the business to ensure its continued survival within the community and the survival of the community).

Impact of non-conformance includes one or more of

negligible impact

fines or other organisation legal penalties

personal fines, jail terms or other personal penalties

court litigation or similar

remediation costs

loss of market share

loss of brand viability

loss of licence to operate.

Other stakeholders include one or more of

regulatory bodies, such as local councils and environmental protection agencies

customers/clients

suppliers

service suppliers.

Plan for conformance includes one or more of

the temporary situation has been corrected

the process has been adapted to the permanent change in the environment.

Sustainability issues of particular relevance include one or more of

particular sensitivities of the local ecology (e.g. endangered species, sensitive local flora/fauna, material scarcity, water availability)

general ecology issues and regulations (e.g. climate change and carbon footprint, pollution control measures)

particular local social issues (e.g. distortions to the housing market, disruption to local lifestyles)

general social issues (e.g. corporate citizenship, use or/deterioration to infrastructure)

particular local economic issues (e.g. cost of capital, profit margins, competition)

general economic issues (e.g. state of the economy, stage of the business cycle, other issues, such as those identified by AS/NZS ISO 14001 Environmental Management Standards (or its authorised replacement or other relevant standard)).

Significance of impact includes one or more of

permanent loss or degradation

loss or degradation which inhibits use by the following generation

temporary degradation requiring remediation

temporary degradation which is self-remediating

speed of change/degradation/loss.

Appropriate response when impact cannot be prevented includes one or more of

capture and storage (e.g. scrubbing) and similar ‘end of pipe’ solutions

dilution/dispersion and similar techniques which reduce concentration but not amount

other approaches which meet the sustainability requirements.